Basic Mediation Training

Basic Mediation is an interactive training that provides participants with: • The nature of conflict and the impact on resolving conflict • Basic principles of mediation • A process to empower people in conflict to work collaboratively with the assistance of a neutral third party (the mediator), to brainstorm options and come up with solutions that both parties can live with • The Hawai`i model of mediation and a step-by-step process of the stages and goals • Core mediation skills of remaining impartial, active listening, effective questioning, reframing, summarizing, negotiating, and agreement writing • Tools to adapt the model and deal with challenging personalities, power imbalances and impasse • Ethical considerations