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Business Process Improvement

March 9, 2021 @ 8:30 am - March 11, 2021 @ 12:15 pm HST


Course Description

You are busy enough throughout the day just trying to get things done. Trying to improve a process seems only to require more effort. But what if it didn’t? And what if you could measure and show how small changes lead to cost and time savings? This one-day course will introduce you to definitions of process improvement that are immediately actionable! Bring current work processes with you to use as real-world exercises. Discover how simple daily tasks – such as organizing and submitting forms, printing, filing or scheduling – can be streamlined to add time back to your day! Hands-on practice will walk you step by step through processes that can be immediately applied to your own teams and organizations for dramatic, measurable improvements.

Course Outline

Topics Include:
  • How to define a process (so that you can improve it!)
  • How to capture and measure processes (to show the improvements!)
  • Hands-on practice with helpful process improvements techniques
  • Application of activities on your real-world processes
  • How to bring back and teach your teams and organizations simple, yet effective process improvement approaches


Who Should Attend?
  • Project managers and business analysts
  • Managers of daily operational teams
  • Anyone who wants to be able to improve and measure the results of process improvement in their organizations

Applies Towards the Following Certificates or Series

Online: Zoom   Days: T, Th.   Time: 8:30AM to 12:15PM Dates: Mar 09, 2021 to Mar 11, 2021 Contact hours: 7.5  Instructor: Jamie Champagne has more than 15 years of work expertise in business analysis, project management, process improvement, and knowledge management across multiple industries. In addition, she has extensive experience building training programs and conducting facilitated and coaching sessions with clients to enhance their teams’ process improvement skills and change management activities.


University of Hawaii at Manoa Outreach College
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HPFEB Federal Agency (please select from the list)