Basic Mediation is an interactive training that provides participants with: • The nature of conflict and the impact on resolving conflict • Basic principles of mediation • A process to empower people in conflict to work collaboratively with the assistance of a neutral third party (the mediator), to brainstorm options and come up with solutions […]

This one-day interactive training provides hands-on skills and strategies for resolving disputes in the workplace through an informal, structured and private negotiation process. Managers learn practical skills to deal with disputes that solve the problem while maintaining dignity and preserving working relationships. The skills in this training can be applied to a supervisor’s day-to-day dealings […]